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PIN Callback
Main features:
- integrated Interactive Voice Response System (IVR) - voice
messages.
- multilingual service. Several languages are supported by the
system, including English, Spanish, French, Vietnamese, Chinese.
- possibility of assigning a particular language to the access
number of a particular service.
- Possibility of assigning a particular language to the given user.
- Possibility of choosing the language by the user.
- Voice information on the current account status (dependent on the
settings, this information can be provided during each connection
with the system or by reaching previously defined number e.g. 111)
- Voice information on the maximum, possible call duration for the
particular number.
- Possibility of initiating a call with the other number without the
necessity of launching callback for the second time (the connection
with the user remains active)
- Possibility of terminating the connection, by entering previously
set combination from the keypad (e.g.. ##), and dialing other
number.
- Possibility of adding funds to the account by entering the PIN on
the web site or sending it by SMS
- Possibility of setting up a new account or adding funds to already
existing account by using a credit card. (utilizing the online shop
module)
- Fast access to the particular number by using a directory ,
previously defined by the user (directory can be managed through the
web site).
In this service callback is initiated by making a call from a
regular or mobile phone to the provider's access number. User calls
the particular number and after hearing the ring tone hangs up (if
user does not hang up, the system will automatically terminate the
call after the set time). Connection is not carried out so user is
not charged by the telecommunication operator. Depending on the set
up, usually within a few seconds from the time the call is
initiated, VoipSwitch calls back the user inquiring the PIN. After
verifying the PIN user is requested to state the phone number she/he
wants to connect with. After dialing the desired number VoipSwitch
connects user's number and dialed number. If the connection does not
succeed, e.g. the line is busy or there is no signal, user is
requested to dial the number again. Also, if the called party
terminates the connection, user can call another number without the
necessity to enter access number again.
Authorization is conducted based on the PIN which is entered from
the user's phone after receiving the callback. That allows for
initiating the callback service from any given phone.
PIN callback users can also utilize ANI callback service (where it
is not necessary to enter PIN each time - instead, the call is
authorized based on the ANI number) and also web/desktop callback
service
System is equipped with a tool for automatic generation of
login/password pairs with the possibility of exporting data to the
file and managing created lots.
User has the possibility of logging to the website with detailed
information on billing. Also, there is detailed information on
current account status, detailed connection history, information on
tariffs and the option of exporting data to the file.
Access number can be managed two ways:
· Using h323 gateway or SIP with PSTN interface
· Obtaining DID service with the phone number from a provider
In the first option gateway has to be configured so the traffic
coming from PSTN goes through IP to VoipSwitch. It is important that
gateway has the ability to send callerID (ANI).
In the second option it is not necessary to have any type of
equipment to implement this service. DID carrier transfers all the
incoming calls for the particular number, through Internet, to
chosen IP address – in this case VoipSwitch. Connection can be
transfer both in h323 and SIP protocols.
To obtain further information please contact:
sales@solution4voip.com
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